Customer Service

It’s no secret, sales are down.  If you look at where sales for the commissary agency peaked in 2012, sales have decreased about 25 percent.  This is not all at once of course.  The decrease has averaged about 5 percent each year from 2012.  It’s slight grade on a slope.  …

There are a lot of working parts that are necessary to get you the groceries you need and deserve. Your commissary works hard behind the scenes as part of a well-oiled machine. Because of all these moving parts, safety is a top priority for DeCA. Not only do we work …

The convenience of grocery shopping from the comfort of your home, then paying and picking up your order curbside at the store is now reality for customers at Fort Eustis! We officially launched CLICK2GO service at the Fort Eustis Commissary on Friday, March 1! The ordering experience at the Fort …

Are early shopping options offered at commissaries all the same at all stores? Not quite… but don’t be alarmed! (About early shopping, that is… but if you are going to shop early, definitely set your alarm clock! Two totally different things, I assure you.) Before you decide to hit snooze …

Your Commissary wants to make your holiday shopping easier and relieve the pressure of the holiday rush. That’s why we’ve announced that our stores will operate under a holiday schedule, starting Dec. 24! This means that many of the commissaries normally closed on Mondays will be open on Christmas Eve, …

When you’re shopping for the holiday season, don’t forget to stop by Your Commissary! Whether you’re preparing a holiday meal or looking for a good deal on some stocking stuffers, you might be surprised by what we have in store for one-stop shopping. “Forget the panic over last minute stocking-stuffer …

We recently introduced a new MyCommissary online customer portal. By now, perhaps you’ve gotten your feet wet with it, or maybe you weren’t sure where to get started in the first place… but either way, these tips are for you! One of the first capabilities we’ve launched on the portal …

Back-to-School Sidewalk Sales will be coming to most Commissaries worldwide between August and October 2018! More information will be available soon, but for now, we invite you to check out the schedule below to learn when this event will (hopefully!) be coming to a Commissary near you. Sidewalk Sale Schedule …

Air Force Command Chief Master Sgt. Stuart M. Allison is the Defense Commissary Agency’s senior enlisted adviser to the director. He is responsible for advising the DeCA director on enlisted service members’ needs related to the commissary benefit and serving as the agency liaison with the senior enlisted chiefs of …

The Defense Commissary Agency (DeCA) and the Navy Exchange Service Command (NEXCOM) have teamed up to make it more convenient for you to share the gift of groceries with the authorized commissary customers in your life! Last week, NEXCOM began selling commissary gift cards at 43 NEX locations; the cards …