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Your Commissary Benefit Continues, with Safety in Mind

As 2020 draws to a close, approvals for the first COVID-19 vaccines are sparking hope that we might finally be seeing the beginning of the end of the novel coronavirus pandemic. Unfortunately, we’re not out of the woods yet, so we must all continue to do our parts to take the appropriate safety precautions. And you can rest assured that we are doing our part, too, with your health and safety in mind.

“As we deliver the commissary benefit, the safety of our valued customers and dedicated employees remains our #1 priority, especially during this unprecedented time. We continue to follow strict DoD health protection in our stores, specifically regarding sanitary measures, face coverings and social distancing.”

William F. Moore
Director, Defense Commissary Agency

Mitigating The Spread of The Virus

Since the onset of this pandemic, Your Commissary has taken numerous precautions to help mitigate the spread of the virus, as we work to deliver the commissary benefit to you as safely and efficiently as possible during these challenging times.

Protective Measures

Commissaries have implemented many protective measures, including:

  • Conducting daily health screenings of anyone who works in commissaries – including employees, baggers and affiliated contractors – before they start their shifts
  • Requiring anyone entering a store – including customers – to wear a face covering
  • Installing clear plastic sneeze shields in all regular checkout lanes
  • Wiping checkout areas, product display cases, restrooms and shopping carts with disinfectant
  • Practicing routine hand-washing and other basic sanitation measures
  • Providing customers with touchless transactions by having them scan their own ID cards and offering touchless credit card processing
  • Canceling special store events, including our spring sidewalk sales, product demonstrations, group tours and vendor-sponsored events, to discourage group gatherings
  • Working with installation leaders and public health personnel to implement specific local risk reduction practices

Maintaining Product Availability

Although the current environment can strain the grocery supply chain at times, you can rest assured that we are working with our industry partners to increase deliveries to commissaries where the need for additional products is greatest. This is especially true of our overseas locations and for products that remain high in demand, such as hand sanitizer, disinfectant wipes and toilet paper.

We have also given store directors the flexibility to set quantity limitations on purchases of specific products based on available supply and customer demand. This is designed to maintain product availability and discourage panic-buying.

“At this time, when the industry-wide grocery logistics system is being stressed, we want our customers to know we are aggressively partnering with the supplier community to fix any shortages and ensure our military patrons [will] have shelves full of what they need over the holidays.”

William F. Moore

Happy Holidays from Your Commissary!

As this year draws to a close, your holiday celebrations will likely look different, but all of us can still reflect on how far we’ve come through this pandemic and strengthen our resolve to continue taking the appropriate steps to stay safe.

We are always grateful to serve the military community, and we want to thank you once again for all of your support and understanding as we all continue to navigate these challenges together. We encourage you to refer to our website’s Coronavirus page for the latest commissary information related to this pandemic.

From all of us at the Defense Commissary Agency, we wish you a happy and safe holiday season!

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Featured Image: Coronavirus Video Update

Admiral Bianchi Addresses Our Customers Regarding COVID-19

Rear Adm. (Ret.) Robert J. Bianchi, DoD Special Assistant for Commissary Operations, informs customers about how commissaries are responding to the novel Coronavirus outbreak.