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Scoring Your Commissary’s Service (with Safety Precautions)!

In the midst of the chaos and uncertainty many of us are still experiencing as a result of the novel coronavirus (COVID-19) pandemic, you may be craving a sense of normalcy, including a renewed focus on maintaining your supplies of basic necessities, such as putting food on the table as safely as possible.

Delivering World-Class Customer Service

We at the Defense Commissary Agency are focused on this, too. We’ve taken safety precautions and worked with installation commanders to implement local restrictions in response to this pandemic. Although this required changing many of our “normal” procedures, you can rest assured that we are still striving to deliver this commissary benefit to you with the world-class customer service you have earned. 

That’s why we felt it was important to move forward with our annual worldwide Commissary Customer Service Survey (CCSS), even during this challenging time. The CCSS helps us assess more broadly how we are meeting your needs and where there may be opportunity for improvement.

Shopper and cashier taking pandemic precautions
A shopper pays for her groceries at the Ramstein AB Commissary in Germany. (U.S. Air Force photo by Senior Airman Milton Hamilton)

Putting Safety First

Your Commissary has worked to adhere to DoD and Centers for Disease Control and Prevention (CDC) healthcare protocols to take precautions that support public safety and mission readiness during this pandemic. Likewise, we have implemented safety precautions for collecting customer responses to the CCSS, which is why we are offering multiple options for how you may choose to participate, including:

  • Scanning a QR code and taking the survey on your own mobile device
  • Having the store employee ask the questions and enter your responses in the store’s iPad for you
  • Completing the survey on the store’s iPad yourself

Commissary employees are wearing gloves and using disinfectant wipes to sanitize the iPad between each use. If you choose to use the store’s iPad, the employee may provide wipes for you, as well.

Understanding The CCSS

Stores are randomly selecting customers to participate in the CCSS over 10 consecutive operating days between Aug. 24 and Sept. 11, depending on their operating schedules. Responses from participating customers will help us assess how Your Commissary is performing in specific categories, including:

  • Customer service
  • Product pricing, savings, availability and selection
  • Store layout and cleanliness
  • Produce, meat, grocery and deli/bakery quality

An Invitation to Join The Conversation

As the Agency’s Consumer Advocate, my focus is always on you, our valued customers, who have earned this benefit. If you are randomly selected to take the CCSS at Your Commissary, then I encourage you to take the time – if you can spare it – to provide thoughtful responses to the survey, through whichever method you feel most comfortable using.

Whether or not you are selected to participate in this year’s CCSS, please know that we are always interested in learning from your feedback! For instance, last year, we introduced a purchaser survey, which allows you to log on to offer us real-time feedback by visiting a link printed on your store receipt within 7 days from your purchase date. Plus, if you ever have specific comments or inquiries to share with us, we invite you to do so through the customer comment form on our website.

Thank you, as always, for your service, and for sharing your feedback to help us deliver you the commissary benefit you deserve!

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